Frequent Asked Questions
For any of your questions, feel free to send us an email at firstname.lastname@example.org
Our representatives will reply to your email within 1-2 business days. All inquiries will be answered in the order they were received.
- Pre-order items will be shipped as soon as they are processed and available.
- Pre-order items may ship on or before the estimated pre-order time.
- Pre-order dates may be postponed due to various factors at any time. You will be notified upon confirmation if an item you purchased is on or becomes pre-order.
- Your credit card will be charged at the point of sale for all pre-order items purchased online.
- Orders are processed 1-2 business days after an order has been placed, Monday – Friday, excluding weekends, public and bank holidays and scheduled warehouse closures.
- Orders placed during holidays will be processed on the following business day.
- Orders placed under high volume periods may take longer than anticipated to process. You will be notified upon such instances.
- All additions and/or upgrades to an order after an order has been processed will be subject to a charge for the difference in pricing. Please note that multiple orders maybe dispatched and invoiced separately.
- Orders cannot be canceled or modified after your order has shipped.
We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, changed or updated without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. We will not honor price matching, nor will we negotiate the prices of our products under any circumstances. Some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size.
To check your order status:
You can find Track Order function on the left side of the website.
Or send us an email at email@example.com if you can any question regarding your order status, representatives will respond by 1-2 business days.
- Orders will be shipped on business days only, excluding, weekends, public and bank holidays, and scheduled warehouse closures.
- Orders placed after 2PM EST will be processed next business day.
- All online orders are processed and shipped from New York City, NY, USA.
- Le-J ships worldwide.
- Le-J does not ship to any U.S. or international P.O Boxes.
- All addressed must be provided in English for timely and accurate delivery. Orders with addresses not provided in English will be subject to cancellation.
- All orders are subject to partial shipments in the event one or more items on an order is pre-order or not available.
- Le-J will send an email to all online orders when an order has shipped, containing the tracking number and name of courier service.
- Upon checkout, you have the right to request or deny an adult signature for your order. International orders require an adult signature.
- Domestic and international orders are shipped via UPS. The use of personal shipping accounts is not allowed.
- Upon dispatch of your order, all accountability is transferred to the purchaser and recipient.
- Le-J is not accountable for lost or stolen packages.
- The purchaser is responsible for all shipping costs associated with the delivery of the products that are purchased.
- Le-J will not be held responsible for any international or domestic taxes under any circumstance.
- Le-J will not be held responsible for delays in shipments caused by inclement weather conditions, international custom issues or any other factors beyond the control of Le-J.
- If your package is deemed undeliverable or sent back to our warehouse, Le-J will contact you in an attempt to redeliver package. Applicable fee may apply.
- All international orders are subject to custom and import duties and taxes. Please check with your local customs office for related information regarding fees.
- Packages returned due to refusal of paying international customs duties and taxes may be refunded minus shipping charges and other applicable fees.
- Not all countries accept packages or may have limited service from the United States. Please check with your country’s local customs office.
- All international orders require an adult signature.
- In the event of delays in international customs, your local customs/couriers office will notify you.